Terms of Service

1. Acceptance of Terms

By creating an account or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. License to Use

Willa grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial purposes. You may not:

• Copy, modify, distribute, sell, or create derivative works based on our Services or content

• Reverse engineer, decompile, or attempt to extract the source code of our software

• Use automated systems, bots, or scrapers to extract data from our Services for any commercial purpose

• Use our Services to engage in any unlawful, harmful, or fraudulent activity

• Attempt to disrupt, compromise, or gain unauthorized access to our systems or other users' accounts

• Share your account credentials or allow others to access your account

3. Your Content

You retain ownership of all content you save through the Services ("Your Content"). By using Willa, you grant us a limited license to access, store, and process Your Content solely to provide and improve the Services — including organizing, displaying, and personalizing your experience.

We do not own URLs, images, or text saved from third-party sources. We will not share Your Content with third parties except as described in our Privacy Policy.

4. Intellectual Property

All elements of the Services created by Willa — including the app design, user interface, branding, logos, graphics, text, and underlying software — are the exclusive intellectual property of Willa or our licensors, protected by copyright, trademark, and other applicable laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any Willa-owned content without our prior written permission. Unauthorized use of our intellectual property may result in account termination and legal action.

5. Subscriptions and Payments

Premium Subscriptions

• Premium subscriptions are billed on a recurring monthly or annual basis, beginning on the date of purchase

• Subscription fees are charged automatically to your payment method at the start of each billing cycle

• You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — you will retain access to premium features until then

• All subscription fees are stated in USD and are subject to change. We will provide reasonable notice of any price changes before they take effect

• Subscriptions do not automatically downgrade to free tier features — upon cancellation, access to premium features will cease at the end of the paid period

Digital Kits (One-Time Purchases)

• Digital planning kits are available for individual one-time purchase at the listed price

• Upon successful payment, you will receive access to the purchased kit through the Services

• Digital kits are licensed for your personal use only and may not be redistributed, resold, or shared

No Refunds

All purchases — including subscriptions and one-time digital kit purchases — are final and non-refundable. We do not issue refunds for unused subscription periods, unused features, or digital kit purchases, except where required by applicable law.

If you believe a charge was made in error, please contact us at hello@withwilla.io within 14 days of the charge.

Payment Processing

Payments are processed by a third-party payment processor. By making a purchase, you agree to their applicable terms. We do not store full payment card details on our systems.

6. Free Tier and Feature Availability

Willa is available as a free app with optional paid features. We reserve the right to modify, limit, or discontinue any free or paid features at any time with reasonable notice. We will always be clear about what requires a paid subscription before you are charged.

7. User Feedback and Communications

By creating an account, you agree that we may contact you for the following purposes:

• To deliver service-related communications (account updates, billing notices, security alerts)

• To request your feedback about the Services, including surveys and product research

• To notify you of new features, updates, or offerings — where permitted by applicable law

You may opt out of non-essential communications at any time by following the unsubscribe instructions in any message or by contacting us at hello@withwilla.io. Service-related communications cannot be opted out of while you have an active account.

8. Limitation of Liability

To the fullest extent permitted by law, Willa and its founders, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

Our total liability to you for any claim arising from your use of the Services is limited to the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) $50 USD.

The Services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding reliability, accuracy, or fitness for a particular purpose.

9. Termination

We reserve the right to suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms or engaged in conduct harmful to other users or our business.

You may close your account at any time through your account settings or by contacting us. Upon termination, your right to use the Services ceases immediately. We may retain certain data as required by law or for legitimate business purposes as described in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising out of or related to these Terms will be resolved exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

11. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Services before the changes take effect. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised Terms.

12. Contact

Questions about these Terms? Reach out:

hello@withwilla.io
withwilla.io